Production and Processing Timeline
All FARIS jewelry is made to order in our Seattle studio. We always strive to fulfill your order as soon as possible. Please note that we allow ourselves five business days for production and processing before we ship out your order.
After your order has shipped from our studio, domestic shipments may arrive between 1-10 business days, depending on which shipping method you have selected (USPS First Class, USPS Priority, FedEx 2-day, or FedEx Overnight).
For international orders we offer USPS International First Class (5-20 business days after ship date) and DHL (1-3 business days after ship date) options. Due to USPS policies, once a package is beyond United States borders, we can no longer track it. DHL orders, however, can be tracked. You will receive an email with your package’s tracking number. Once your order has shipped from our studio.
International Duties and Taxes
FARIS is not responsible for the payment of duties and taxes imposed by the country where the order is delivered.
Lost or Stolen Packages
If your package is lost or stolen, we will do everything we can to assist you. However, we are no longer responsible once your order is in transit.
Urgent Orders and Special Requests
If you have an urgent order or a special request, please email us at firstname.lastname@example.org and we will try our best to accommodate you.
If you are unsure of your ring size, please visit your local jeweler for a fitting.
Please consider that each FARIS piece is made to order. If you are unhappy with your purchase, we can offer site credit or a gift card in exchange for your return within 10 days of the arrival of your purchase. For both domestic and international returns, return shipping fees are the customer’s responsibility.
Incorrect sizing and Resizing
Please note that we do not accept exchanges for incorrect sizing. We do offer resizing for a $40 fee.
Bronze and silver naturally oxidize over time. This grey hue, a chemical reaction, can be removed with a metal polish (we like W.G. Hagerty’s 100 All Metal Polish) and a polishing cloth (we use Sunshine Polishing cloths). To delay oxidation, keep your FARIS jewelry away from moisture, shower steam, and other water activities. When you’re not wearing your jewelry, store it in a plastic bag.
Feel free to email us at email@example.com with any questions or concerns.
If your FARIS piece gets damaged and you need a repair, please contact us at firstname.lastname@example.org and we’ll do our best to assist you.
Collection of Information: We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology: The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information: We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security: Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
By e-mail: email@example.com
We reserve the right to make changes to this policy. Any changes to this policy will be posted.