All orders are shipped through USPS Priority Mail. Domestic shipments can arrive between 1-5 days and international orders can take anywhere between 5-20 days. Once your order is shipped, an email will be sent out with a tracking number for your package. Due to USPS border policies, once a package is beyond United States border, it is no longer trackable.
An express international shipping option is also available through DHL for a higher fee. This option, which takes between 1-3 days, includes the ability to track your shipment.
If you would like your package sent by express delivery, please contact us and we are happy to arrange what works best.
If your package is lost or stolen we will do everything we can to assist you. However, we are no longer responsible for packages once they are in transit.
Each piece is handmade to order. Please allow five business days for processing but we will always strive to send it sooner. If your order is urgent, please email us at firstname.lastname@example.org and we will figure out the best solution.
If you are unhappy with your purchase, we can offer an exchange for goods within 10 days of purchase. Shipping your product back to us will be on you, but the cost of shipping for your next order will be on us. Shoot us an email at email@example.com.
Bronze and silver naturally oxidize over time. This grey hue, a chemical reaction, can be removed with a metal polish (we like W.G. Hagerty’s 100 All Metal Polish) and a polishing cloth (we use Sunshine Polishing cloths). A bit of lemon juice and baking soda can also work in a pinch. To delay oxidation, keep your FARIS jewelry away from moisture, shower steam, and other water activities. And when you’re not wearing your jewelry, store it in a plastic bag.
Feel free to email us with any questions or concerns.
Collection of Information: We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology: The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information: We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security: Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
By e-mail: firstname.lastname@example.org
We reserve the right to make changes to this policy. Any changes to this policy will be posted.